Grohe Phone Numbers and Emails

Toll-Free Number:

  • (800) 444-7643
    GROHE America Inc.
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Customer Service:

  • (630) 582-7711
    GROHE Latin America
  • +55 113 181 2921
    GROHE Brasil
  • +1 905 271 2929
    GROHE Canada Inc.
  • +8 522 806 0611
    GROHE Hong Kong Limited
  • +91 124 493 3000
    GROHE India Pvt. Ltd.
  • +8 221 588 5903
    GROHE Korea
  • +44 871 200 3414
    GROHE Limited
  • +6 032 028 4600
    GROHE Malaysia
  • +321 623 0660
    GROHE N.V. - S.A.
  • +656 311 3611
    GROHE Pacific Pte. Ltd.
  • +4 144 877 7300
    GROHE Switzerland SA
  • +2 786 121 2121
    LIXIL AFRICA (Pty) Ltd
  • +62 212 966 0296
    PT GROHE Indonesia
  • +9 714 421 4556
    UAE

Headquarters:

  • +492 119 130 3000
    GROHE AG

Media:

  • +492 119 130 3030

Grohe Emails:

Legal
Media
socialmedia@mslgroup.com
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How to Contact Grohe Customer Service?

Most Popular Number:

(800) 444-7643
GROHE America Inc.
Total calls: 96 Issues resolved: 9 Last call: Mar 27, 2024

What is the Grohe Customer Service Number?

The Grohe customer service phone number is (855) 815-4726 for US clients. For international clients, the contact number is +1 (800) 102-4475. When you are faced with technical issues or need support with your products, these are the numbers you should dial.

Grohe aims to provide excellent customer service, and the response time can vary depending on the nature and complexity of the issue. However, rest assured that customer support will do their utmost to assist you promptly. Please have your product details and information ready when you call to expedite the process.

What is the Grohe Support Email Address?

To reach out to Grohe via email, you can use the address grohetechcare@lixil.com.

When you need to contact Grohe tech support via email, start by providing a detailed description of your issue or inquiry. Include relevant information about your product, such as model number and purchase date. This will help the Grohe support team to assist you more effectively and efficiently.

Please note that response times for email inquiries may be longer. Grohe recommends using their phone support option if your request is more urgent.

What are the Grohe Customer Care Hours?

Grohe customer service is available Monday through Friday from 9:00 AM to 6:00 PM Eastern Standard Time (EST). This means you can contact them during these hours for any inquiries or issues with their products. Outside these hours, you can still email their support, and they will respond as soon as they are back in operation.

What is the Grohe Warranty Policy?

The company stands behind the quality of its products and offers a comprehensive warranty policy. The Grohe Limited Lifetime Warranty covers all their product parts and finishes to the original consumer purchaser to be free from defects in material and artistry.

However, this warranty does not cover installation errors, product abuse, or product misuse, whether performed by a contractor, service company, or the consumer. This is the standard warranty policy, but specific terms and conditions may vary depending on the product category and the region.

For detailed information about the company’s warranty policy, it is recommended to visit the official website or contact Grohe customer service directly.

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Contact Information

Grohe Website:

Grohe Help Center:

Corporate Office Address:

Grohe AG
Feldmühleplatz 15
Dusseldorf, North Rhine-Westphalia 40545
Germany

Other Info (opening hours):

Mailing Address:

Grohe AG

P.O. Box: 1361

58653 Hemer

Germany

More contact details

Grohe Rating Based on 5 Reviews

Rating details

3.4
more details
Style and Design
Warranty
Value for money
Advertised vs Delivered

Rating stats

Rating trend

How Good is Grohe's Customer Service?

Iqra Hhf
Iqra Hhf
Feels Satisfied | May 05, 2023

Great service

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Lilliemae Opy
Lilliemae Opy
Feels Disappointed | Dec 09, 2022

An screw missing in my order and it’s more than a week I am waiting no response and the guy was rude , still not able to I use my shower

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Fue Csa
Fue Csa
Feels Satisfied | Sep 30, 2022

The woman on the phone was very helpful, she actually spoke to my plumber on the phone and suggested a way for him to remove the valve stem, and now it is fixed. Thank you to her!

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Summary of Grohe Customer Service Calls

166 TOTAL
CALLS
20:14 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Grohe?

Product/ Service Question:

  • “Flush tank not working”
  • “Shower faucet head not working”
  • “Warranty replacement”

Request for Information Question:

  • “How to clean/descale rainshower”
  • “Need to find out make and model of shower valve”
  • “Question about installers”

Staff Question:

  • “For service technician”

Return/ Replace Question:

  • “Warranty replacement”

Shipping and Delivery Question:

  • “To get the Aerator replaced on a Grohe kitchen faucet”

Other Question:

  • “Repair of tank”
  • “Problem in tap mixer”
  • “To buy”

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