Anurag K Aty

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Verified Reviewer

Product not working

I had purchased grohe product after 4 or 5 month its not working properly when I called customer care no they did not pick up tha phone
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Preferred solution: Send some one the replace the product

Jamesia Yax
map-marker Longboat Key, Florida

Our FriedrichGrohe faucet needs repair

Faucet is leaking we need to either replace it or fix it!. Please let me know if you can help with the problem . Wevlive in Long Boat Key Fla 34228. Can you firect us to a loval affiliate who can repairt the faucet we have all F Grohe in every bathroom in the house. Thank you we would appreciate if you can let us know if you can help us.
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Anonymous
map-marker Chatsworth, California

Order parts march 21, 2023 still not available brand new never used

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Still waiting for parts from March 21, 2023. Please supply the warranty parts in a timely manner. When you call in they always want to point the finger at the installer. How about we go back to the way grove *** Mets parts not all this plastic crap! I have jobs with grohe over 20 years old and are still operating.
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User's recommendation: Go back to the way it was when the grove company owned this business

Anonymous
map-marker Los Angeles, California

Still no parts

Still waiting for parts. No contact just very bad customer service. Used Grohe for years but now I am very aggravated.
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Susan M Wjx

Warranty claim

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Spray head failed , it will no longer spray and leaks some. There is nothing more that can be explained here its as simple as that.
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Pros:
  • Great service

Preferred solution: Replace part

User's recommendation: Will recommend

Sushil S Ivk

Fauset is not working

Grohe - Fauset is not working
I purchased a Tap Grohe make which was defective not working properly though same was replaced by Grohe after one year same problem arose.it is leaking not closing by pushbutton.i
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User's recommendation: I will never recommed

Joseph Q Lpr

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Verified Reviewer
| map-marker San Diego, California

Spray nozzle replacement

I have a Concetto kitchen faucet and need to replace the nozzle. Can I have Grohe ship a unit ? My address is 13663 Sparren Ave.,San Diego CA 92129.
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Titiana Bty

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Verified Reviewer
| map-marker Torrington, Wyoming

Eurocube shower cartridge repair

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Was on hold for a while before being connected, but the service person, Ebony, did a great job resolving my questions and will be providing a good will replacement cartridge part when it comes in on back order. Will have to follow up when the part actually is delivered.
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Lee D Lgx

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Verified Reviewer
| map-marker Valley Springs, California

Good customer service

Good customer service. I called to order an aerator on a Grohe faucet. I spoke to a very pleasant man who was very helpful and was pleasantly surprised to hear from him that the part would be shipped to me for free. Thanks!
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Vidya J Dlp
map-marker Mumbai, Maharashtra

For service technician

Shower is not working properly moterpump is connected but water flow is too low so that y I need technician for work please send a technician as soon as possible
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Preferred solution: Shower is not working please send technician

Anonymous
map-marker Durban, Kwazulu-Natal

Defective product

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handles keep falling though screws on place. Update. Grohe sent out a technician who very promptly resolved. Was a fitment issue where the installer left out a screw
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User's recommendation: Update. Grohe sent out a tech who repaired promptly

Joan B Qee

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Verified Reviewer

Poor customer service

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I have a problem with relatively new shower heads. I have spent at least 5 hours the last 2 days trying to get through to a live person to help me. This is onerous. Are there actually people in this job. Can you provide a way I can get help or suggest a time it is best to call. Thanks.
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Preferred solution: I need customer service for a Grohe product performance issue

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